Support Assistant
Support Assistant uses AI to enhance the company's outbound email support with a consistent brand voice.
Project Overview
Support Assist uses AI to enhance the company's outbound email support by providing a consistent brand voice.
CLIENT
Leading SaaS provider of cloud-based marketing software and services for financial services professionals and insurance agencies.
Team Model
Product Owner
AI & ML Lead
Full-stack Developer
PLATFORM
Web
TECHNOLOGY
Langchain
ReactJS
Redis
ChatGPT4
Challenge
How can we use AI to enhance our outbound email support while maintaining a consistent brand voice?
Request
Our client approached us seeking a partner with experience in building models to leverage LLM ChatGPT4. They needed a team to assist them in setting up and constructing a model that would assist their offshore support staff in improving their written English skills in outgoing emails, with the support of AI. In addition to improving the English skills of their support staff, our client wanted to establish a consistent company brand voice for all outgoing emails with the Support Assistant product.
Engagement Model
CodeLink was engaged as an autonomous team to fully own the planning, architectural design, and implementation of the Support Assistant.
Engagement Length and Scale
The project kicked off in April 2023 and is ongoing.
Project Outcome
CodeLink initially built a proof of concept (POC) to test the business case with their support staff. We utilized ChatGPT-4 as the primary controller, LangChain to control the AI agent, and Redis for knowledge retrieval. CodeLink is now working on new iterations of the product and plans to implement it across all areas of the company that create content and correspondence.