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Simplified Veterinary Financing with a Seamless Borrower Payment Platform

To make loan repayment easier for pet owners, Scratchpay engaged CodeLink to build a highly responsive borrower payment platform. Our collaboration delivered a full-stack solution featuring borrower payment management and an admin system for vet practitioner account activation.

17,000+ Veterinary Hospitals

The developed payment platform supports and is used by Scratchpay's extensive network of over 17,000 veterinary hospitals across the U.S. and Canada, reinforcing the solution's industry relevance.

20-Month Partnership

CodeLink's full-time team of developers was seamlessly embedded with Scratchpay for 20 months, ensuring deep collaboration, shared ownership, and continuous iterative development.

100% Platform Adoption

The borrower payment platform was fully rolled out to production and is now actively used by all Scratchpay clinics and their pet owner borrowers, ensuring maximum impact.

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About the client

Scratchpay provides a high-velocity payment engine that turns expensive veterinary estimates into affordable, automated monthly plans. By replacing traditional, high-interest credit with a 60-second "checkout" experience, Scratchpay removes the financial friction that often delays critical pet care.

The challenge

Scratchpay, a leader in simple and friendly financing for pet care, sought to enhance its borrower experience and maintain its promise of "no hidden fees, no surprises. The core challenge was to provide their clients with an easy-to-use, transparent platform to manage and pay back their loans, integrated seamlessly with their existing systems.

Improving Loan Repayment Experience
Borrowers needed a significantly simpler, more intuitive way to oversee outstanding payments, access loan details, and manage the repayment process. This was a critical UX gap that needed addressing to ensure a user-friendly and transparent pet financing experience for their growing user base.
Facilitate Practitioner Account Setup
Beyond the borrower's needs, Scratchpay needed a dedicated Admin system for their vet practitioner loan activators. The challenge was to integrate this new system to allow practitioners to efficiently set up and activate the borrower accounts for their clients.
Seamless System Integration
The new platform had to integrate effortlessly and reliably with Scratchpay's existing core systems. A critical requirement was also the seamless integration with the external payment processor, Payix, to ensure continuous and secure service delivery.

Why CodeLink?

Our value proposition centers on deep integration and a complementary culture. We provided a dedicated, full-time team of ReactJS and Golang developers who were quickly integrated. This enabled us to implement high-priority functionality iteratively and maintain a high level of responsiveness on the Mobile Web platform.

The result

We delivered a comprehensive Web and Mobile Web payment solution that is fully integrated with Payix and Scratchpay's core system. The platform fulfills the client’s goal of making it significantly easier for borrowers to manage and pay back their pet care loans.

Full Platform Adoption
The new borrower payment platform was fully rolled out to production and is now utilized by 100% of all Scratchpay clinics and borrowers, delivering on the promise of an easier payment experience.
Dedicated Vet Practitioner Admin System
A user-friendly borrower front-end provides clear overviews and simple repayment options, complemented by a dedicated Admin system for vet practitioners to activate client loan accounts quickly.
Core System Integration
The delivered platform successfully integrated with Scratchpay's existing core systems and Payix for payment processing. This technical achievement ensures continuous, reliable payment functionality and data synchronization across the entire infrastructure.

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