Conversational AI for Smarter Service Support
CodeLink supported a leading MDB client in migrating the TAMI AI chatbot from rom a legacy chatbot platform to a future-proofed stack. The solution automates knowledge searches, ticket creation, and status checks to improve user experience, enhance reporting capabilities, and maximize cost efficiency.
Seamless 3-Way Integration
Connected the chatbot, service management system, and knowledge repository into a unified support flow.
Automated Knowledge Retrieval
Supported natural Q&A over FAQs, documents, and approved knowledge sources.
Role-Based Access
Integrated role-based permissions to support controlled access to chatbot services.
Zero Data Loss
Achieved during the complex knowledge migration from the legacy chatbot platform.
About the client
A multilateral development institution supporting inclusive, resilient, and sustainable growth across Asia and the Pacific. It works with member countries and partners to address complex development challenges, using innovative financial instruments and strategic partnerships to improve lives, build quality infrastructure, and protect the environment.
The challenge
The client’s support services relied on a legacy chatbot infrastructure that limited user experience, integration, and reporting capabilities. To unlock cost efficiency and better workflows, the system needed a complete migration to a modern AI-powered service support platform, despite facing critical initial information gaps.
Why CodeLink?
CodeLink was the right partner because we understood both the technical and operational demands of this client’s migration work. Having supported similar enterprise modernization and migration projects, we brought experience in software engineering, AI implementation, secure ISO practices, and structured SDLC delivery to help reduce migration risk and improve execution clarity.
The result
In close collaboration with stakeholders, CodeLink successfully migrated and deployed the AI chatbot. The new solution delivers an enhanced user experience and powerful automated workflows, enabling seamless natural language Q&A, instant ticket tracking, and significant long-term cost efficiency.
