Cross-border Package Management
Resolving complex re-route and resolution flows for cross-border package delivery.
Project Overview
Our unicorn start-up client is a tech-enabled express logistics company providing hassle-free delivery services for businesses of all sizes across Southeast Asia. We developed a full cross-border management system that facilitates complex re-routing and resolution flows for packages with issues.
CLIENT
Unicorn start-up leading the express logistics market for businesses of all sizes across Southeast Asia.
Team Model
Front-end Developer
Back-end Developer
Product Owner
UI/UX Designer
Technical Lead
PLATFORM
Web Application
TECHNOLOGY
Redis
Kafka
Golang
ReactJS
Challenge
How can we improve our tracking and traceability to reduce the loss of cross-border shipping?
Request
Our logistics client engaged CodeLink to digitize their reverse logistics and improve their warehouse management system. The goal was to reduce the number of lost packages due to failed delivery and fulfillment and provide both operational efficiency and excellent customer experience across 6 Southeast Asia countries.
Engagement Model
CodeLink acted as the sole design and development team, using APIs, to create a web application that integrates with existing client services, under a microservices architecture.
Engagement Length and Scale
CodeLink engaged with our client for 9 months to release the entire product to the market.
Project Outcome
CodeLink designed and developed a cross-border management system for the system. The system features complex re-route and resolution flows that automatically notify stakeholders about failed delivery parcels. Shippers can submit fulfillment requests, and all data changes are fully synchronized in real -time with relevant client services and the client's Warehouse Management System. The system was successfully released and deployed for the client. This helped them hit their quarterly milestone goal by reducing lead time in processing failed delivery parcels and improving visibility across the parcel life cycle.