Improving on-ground efficiency with a full passenger management application.
AirAsia RedAirport speeds up on-ground processes with the ability to assist passengers by printing baggage tags, performing security checks, checking seat assignments, and passenger boarding.
AirAsia is a Malaysian multinational low-cost airline. AirAsia operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries.
Quality Assurance Engineer
Ruby on Rails
How can we get passengers from ticket check-in to boarding faster with a mobile application used by ground staff?
AirAsia sought to accelerate passenger flow through airports by improving bag tag printing, performing seat assignments, and streamlining passenger boarding using a mobile application. To accomplish this goal, AirAsia aimed to create a user-friendly and highly responsive mobile application for its staff. This application would need to function effectively in varying network conditions throughout the airport. Additionally, the application would have to integrate with on-premises handheld printing devices to print bag tags.
AirAsia hired CodeLink as a fully autonomous team to conceptualize, design, and develop the mobile application. CodeLink also handled all AirAsia system and printer integrations, as well as coordinated with AirAsia ground staff to test the product.
CodeLink worked with AirAsia for 6 months to release multiple versions of the RedAirport application on Android.
After releasing the first version of the application, which focused on printing bag tags, AirAsia continued to engage CodeLink to build subsequent releases of the product. These releases included security checks for passengers, ID checks, and passenger boarding assistance with seat assignments. The product was then rolled out to the AirAsia terminal in Kuala Lumpur, Malaysia.